Products and services that meet or exceed customer expectations produce customer satisfaction. Quality is the product/service that is expected to be realized. Before a customer makes a purchase (exchanges money for a product/service) he does the calculation. Products/services that are produced and produced with specifications that are appropriate to the price of the product/service are operational or manufacturing quality views. Here, customers receive value into the product whether it is what they want. The view of quality operations is a general view of the concept of quality.